Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 734 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  734 reviews

TripAdvisor Rating  3.5/5  2,650 reviews

Comfortable enough for 1 night

TripAdvisor rating 3.0/5

Sarah9131 TripAdvisor review

Our stay overall was okay. We stayed in a room near the stairs, not ideal, especially not with a young child. We could hear people coming and going of all hours, however as we’d been out all day we just wanted to get our head down so didn’t have chance to ask to be moved. We had requested a child’s cot which we got, but it was so hard and they had already put towels underneath as the mattress was so thin. A few pillows would have been better in honesty. We found a screw left on the floor from the pull out bed sofa we presumed, fortunately our young son hadn’t found it first. The bed was lovely and big, a nice mattress to our liking as well. Very much a shame we were disturbed by other hotel guests. Overall a decent stay, but somewhat dated and could do with a little spruce up. We struggled with the lighting in the room, it was either full blast lighting or nothing at all, again quite stressful with a young child trying to get to sleep. When leaving we weren’t asked how our stay was, or to have a lovely day etc. felt the receptionist could have done with a bit of training on how to meet and greet guests.

Welcomed back as if we were coming home.

TripAdvisor rating 5.0/5

Ian F TripAdvisor review

We have been visiting the Abbots Well for many years now and can honestly say it is truly worthy of a 5 star rating. The staff are all very welcoming, from reception to the bar and restaurant, the breakfasts and dinners are excellent and the rooms are kept immaculate by the housekeeping team. On arrival this year we found a "welcome back" card and gifts in our room, which was a lovely surprise. As long as we can keep making the journey, we will be back.

Parking

TripAdvisor rating 1.0/5

J5150AKlesleyd TripAdvisor review

I came to the hotel on two different occasions and I have now ended up with two parking fines totaling £200. I always check online before I go anywhere to check the parking. It says free parking there. It might be better if there where pay and display machines in the car park like there are in most places. I have contacted the hotel by email telling the manager Richard what happened. He replied to my email in minutes. I then have emailed him back twice and had no replies and also phoned the hotel and he is never at his desk. It looks like my trip to the Hotel is going to turn out very costly. I can also see from other reviews that im not the first person this has happened to. Its very disappointing after having such a lovely time at the hotel .

Excessive car parking charges

TripAdvisor rating 1.0/5

Malcolm D TripAdvisor review

We had a meal on the 18th Feb 2024 at Mercure Chester Abbots Well Hotel and then received a £100 bill from their parking company for two hours parking. We looked at the pods behind the hotel on the following morning with a view to renting one and then received a further £100 bill from their parking company for 16 minutes parking. This makes £200 for under two and a half hours. Free parking is advertised for this hotel on several sites including trip advisor This is both misleading and excessive and we feel the hotel should dismiss them.

Great service

TripAdvisor rating 5.0/5

Libby E TripAdvisor review

I went in for a Sunday breakfast a couple weeks ago and was served by Howard, Gemma and Agi they were all super welcoming and very friendly, would definitely stay at this hotel again. All the food was perfectly cooked and the restaurant was very clean and looked up to date

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Other web-users rate our hotel

  • 613 reviews 9.3/10 Location
  • 1,543 reviews 5.6/10 Room
  • 1,511 reviews 8.6/10 Service
  • 23 reviews 6.2/10 WiFi
  • 724 reviews 5.5/10 Comfort
  • 681 reviews 5.9/10 Cleanliness
  • 635 reviews 8.5/10 Breakfast
  • 630 reviews 5.7/10 Food

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